Frequently Asked Questions

What form of payment do you accept?

At this moment, we only accept major Credit Cards through our online payment portal. If we have a lot of inquiries from our customers about other payment system, e.g. Venmo or Paypal, then we will look into it. Please feel free to send us questions to if you have any questions.

Do you offer shipping?

At the moment we are only offering pick-up option. Please see "Where do I pick-up my order(s)?"

Do you accept catering order?

Yes we do, please send us a message if you are interested in placing a catering order, and we can have further discussion. We can be reached by: - Phone or Text: (617) 863-7815 - Email: - Instagram: @SwanPatisserie

I have allergies who should I talk to before placing an order?

Please call us at (617) 863-7815, or e-mail us at we can give you a complete description of all ingredients for our products.

Are you a nut-free facility?

Currently, we are baking our pastries in a licensed commercial kitchen at: Creative Chef Kitchens 35 Manchester Rd, Derry, NH 03038 This kitchen is not a nut-free facility; however we follow a strict protocol to avoid cross contamination.

Do you offer gluten-free products?

Yes! Our Amaretti Cookies are gluten free. We follow strict protocol to prevent cross-contact as with our other baked goods, but we do not have dedicated equipment for processing gluten-free baked goods.

What is your cancellation policy?

To cancel your order please send us a message with the order number within 4 hours of orders. Any orders placed for more than 4 hours are considered final, and can no longer be canceled.

Do you make any sugar-free products?

Sorry, we do not make any sugar-free products at this time.

Where do I pick-up my order(s)?


  • Fridays: 11:30am-12:30pm
  • Nibbāna Café
    12 Cardinal Oconnell Pkwy, Lowell, MA 01852
We will email you when the order is available for pickup.

What happen if I miss my pick-up time?

Unfortunately, if you failed to pick-up within that window, we will NOT offer a refund. Please understand that our friends are very generous at providing us the 2-hour window to use their store as pick-up location, so we would like to honor that gesture by not going over the time limit.

When is your order cut-off time?

Please allow 48 hours for us to prepare your orders.