Frequently Asked Questions

What form of payment do you accept?


At this moment, we only accept major Credit Cards through our online payment portal. If we have a lot of inquiries from our customers about other payment system, e.g. Venmo or Paypal, then we will look into it. Please feel free to send us questions to info@swanpatisserie.com if you have any questions.




Do you offer shipping?


At the moment we are only offering pick-up option. Please see "Where do I pick-up my order(s)?"




Do you accept catering order?


Yes we do, please send us a message if you are interested in placing a catering order, and we can have further discussion. We can be reached by: - Phone or Text: (617) 863-7815 - Email: info@swanpatisserie.com - Instagram: @SwanPatisserie




I have allergies who should I talk to before placing an order?


Please call us at (617) 863-7815, or e-mail us at info@swanpatisserie.com we can give you a complete description of all ingredients for our products.




Are you a nut-free facility?


Currently, we are baking our pastries in a licensed commercial kitchen at: Creative Chef Kitchens 35 Manchester Rd, Derry, NH 03038 This kitchen is not a nut-free facility; however we follow a strict protocol to avoid cross contamination.




Do you offer gluten-free products?


Yes! Our Amaretti Cookies are gluten free. We follow strict protocol to prevent cross-contact as with our other baked goods, but we do not have dedicated equipment for processing gluten-free baked goods.




What is your cancellation policy?


To cancel your order please send us a message with the order number within 4 hours of orders. Any orders placed for more than 4 hours are considered final, and can no longer be canceled.




Do you make any sugar-free products?


Sorry, we do not make any sugar-free products at this time.




Where do I pick-up my order(s)?


Time

  • Fridays: 11:30am-12:30pm
Location
  • Nibbāna Café
    12 Cardinal Oconnell Pkwy, Lowell, MA 01852
We will email you when the order is available for pickup.




What happen if I miss my pick-up time?


Unfortunately, if you failed to pick-up within that window, we will NOT offer a refund. Please understand that our friends are very generous at providing us the 2-hour window to use their store as pick-up location, so we would like to honor that gesture by not going over the time limit.




When is your order cut-off time?


Please allow 48 hours for us to prepare your orders.